For example, if your voucher offers $12 for $20 worth of food and drinks and the customer's total bill before the discount is $37, you should enter $37. If you are tracking bill total, enter the total amount of the bill before the Groupon discount. First, enter the redemption code, or voucher number if you're looking at a mobile voucher. There will be three blank fields: Redeem Groupon, Bill Total, and Tip. You will see a pop-up window titled Online Redemption. Once logged in, locate and click the barcode icon in the upper right corner of your screen. If you are unsure of this information, refer back to the "Next Steps for Your Groupon Campaign" email or click "Forgot My Password?" and follow the prompts to reset. At the login screen, enter your user name, which is your email address, and password. First, we'll show you how to redeem using the Merchant Center. There are three ways to redeem a Groupon: via the Merchant Center, the merchant app, and the customer app. Now, I'm sure you're eager to learn how to do this. If your customer purchased a voucher that includes a multiple-visit package, such as six laser hair removal treatments, redeem the voucher on the first visit. You want to obtain that payment at the same time you would receive payment from a full-paying customer. Think of the voucher as payment, like a credit card. So, when should you redeem a voucher? You should mark a customer's voucher as redeemed upon providing your good or service to the customer.
Keep this in mind if you need to reference the fine print on your deal with a customer who is looking at the mobile app. However, it is on a screen they view before pulling up the voucher they will present to you. The customer does have access to this information on the mobile version. The paper voucher will also provide the customer with the fine print, redemption instructions, and your address-all on one page. This is the same field as the redemption code, but it is labeled differently on the app. On the mobile voucher, however, you will look for the voucher number. On the paper voucher, you will want to locate the redemption code, as this is what you will be inputting into your merchant app or Merchant Center to redeem. Let's look at both and talk about the differences.
Your customer is going to bring their voucher in one of two ways: as a printed piece of paper or on their Groupon mobile app. Lastly, we will talk about why it is so important. Afterward, we'll review three ways to mark your vouchers as used: in the Groupon Merchant Center, using the Groupon Merchant app, or using the Groupon customer app. Then, we will talk about when you should be redeeming the Groupon. First, we will take a look at the different voucher views, so you and your staff know what to look for when a customer presents them to you. As the launch of your campaign is around the corner, we want to make sure you and your staff know how to redeem vouchers.
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